My Fleet Account Management Training Program

This 30- to 60-minute training program is designed to empower you, the Account User, in using all the Fleet Card Management Tools available for your fuel cards. This program is similar to how we train our own Strategic Account Managers. The training program will teach you how to see the reason why a card is not working in real time, and most importantly: how to fix the issue.

Required Materials and Resources

For this training program to be successful, you will need the following resources:

  • Computer access with reliable Wi-Fi
  • the company’s Oregon Weight Mile Permit Number
  • Login credentials for the CFNNet Portal
  • A list of ALL active and inactive drivers and/or cards in your account(s)
  • A list of blocked zip codes and states, if any

We will provide all the lists at the beginning of the training program and the login credentials for the CFNNet Portal.

Below is an accordion sharing the Curriculum of the training program in three parts: the Potential Issues, the Explanations, and the Solutions.

Potential Issues, Explanations, and Solutions (with Guides)

Bad PIN/DID (7 Not Found)

Explanation: Driver did not enter the correct PIN/DID

Solution: Remind the driver of the correct 5-digit PIN/DID.

Do Not Honor (1 Not Found)

Explanation: Card, driver, or account is invalid

Solution: reactivate card or driver, or pay the remaining amount due

 

How to Activate and Deactivate a Card:

     

     

 

How to Activate and Deactivate a Driver's PIN (Floating PIN System Only):

     

     

Site Not Allowed (4 Not Found)

Explanation: Fuel site is in a blocked zip code or state, or is a ghost site

Solution: redirect to a valid wholesale site using the CFN site locator or CFN app

 

     

     

 

Exceeds Transaction Limit (3 Not Found)

Explanation: Card/driver has reached the day's transaction limit

Solution: reset the transaction count for driver's PIN and/or card number

 

     

     

Exceeds Gallon Limit (6 Not Found)

Explanation: Card/driver has reached the daily gallon limit

Solution: temporarily increase the card's daily gallon limit

 

     

     

Transaction in Progress

Explanation: Fuel Site has delayed processing issues

Solution: reset driver and/or vehicle card, switch pumps, or ask cashier for assistance

 

     

     

Blocked Zip Codes

Explanation: Retail sites are blocked in the zip codes provided by management

Solution: redirect to a valid wholesale site using the CFN Site Locator or CFN App

     

     

Oregon Weight Mile Permit Number

Explanation: In OREGON state, system prompts driver to capture in the OREGON PERMIT NUMBER

Solution: Provide the Oregon Weight Mile Permit Number to the driver and have the driver enter the Number at the pump.

Test Administration

After successful completion of the training program, a test will be administered to the Account User who took the training program.

We will give the Account User a cash prize of $50.00 for completing the test with a perfect score.

The Grand Finale!

We will give the Account User an additional cash prize of $100.00 when all of the criteria below are met:

  • when the 30- to 60-minute long training has been completed by an Account User,
  • when the Account User applies the knowledge to troubleshoot four (4) different Potential Issues without any intervention from the Strategic Account Managers from energie·fuel group OR
  • when the Account User applies the knowledge to troubleshoot three (3) Transaction in Progress without any intervention from the Strategic Account Managers from energie·fuel group.