FAQs

A traditional gas or credit card mainly provides a way to pay for fuel. The Energie Fuel Card adds fleet-focused benefits such as wholesale pricing at participating CFN/Cardlock locations, zero setup and transaction fees, real-time card controls, detailed reporting, fraud monitoring, and nationwide fueling access. These tools help businesses lower fuel costs, improve driver accountability, and gain greater control over fuel expenses.

Retail: Public station, posted retail price. Examples include Chevron, Shell, Mobil, ARCO, Valero, 76, and many other brands. 
CFN/Cardlock: Commercial network, wholesale/cardlock pricing when applicable. These locations serve businesses, fleets, and commercial drivers who use an approved fleet fuel card, such as the Energie Fuel Card.
Important: Some branded retail-looking stations also participate in CFN, so use the approved site locator.

Yes, you have full access to real-time card controls for usage, slippage monitoring, and driver permissions. Through your online account portal, you can activate or deactivate cards, manage and update PIN numbers, adjust gallon limits, reset transaction counts, and configure email or text alerts for account activity and transactions.

Yes! If an error or unauthorized transaction occurs, you receive an instant notification so you can check in with your driver immediately.

For example, the Odometer Tolerance Feature generates a real-time alert whenever an odometer reading falls out of sequence or if it exceeds the vehicle's programmed fuel tank tolerance.

Yes, drivers carrying an Energie Fuel card can receive real-time support whenever they need it.

For example, if a driver reaches the authorized transaction limit, you can quickly reset the card and approve additional fueling transactions instantly through the online portal. In addition, the Fuel Finder App helps drivers locate nearby fueling stations so they can reroute safely and continue to their destination without unnecessary delays.

No, Energie Fuel cards support active fleets and flexible driver assignments. For larger fleets, you can implement a float system that allows drivers to move between different vehicles within your fleet. Each driver can use a single PIN number across all registered fleet vehicles, making reassignment simple and efficient.

Our goal is simple: keep your fleet moving while helping you reduce fuel costs and improve operational efficiency.

No, Energie Fuel does not charge replacement fees for members. Simply email us or give us a call, and we’ll issue a replacement card immediately.

We print and ship replacement cards as quickly as possible. In most cases, members within the contiguous United States receive their replacement cards within three business days.

Cardlock facilities provide easier access and faster fueling for busy fleets. In addition, most locations offer exclusive member access and feature high-flow dispensing pumps that reduce fueling time while eliminating convenience store distractions. Many cardlock facilities also accommodate larger vehicles, including 18-wheel trucks.

Furthermore, cardlock locations deliver greater security and remain accessible 24/7, giving drivers a safer, more convenient fueling experience whenever they need it.

You’re covered with the Energie Fuel card. Our network includes major truck stops across North America, including all Pilot, Flying J, Love’s, and many other leading locations. With access to more than 2,500 truck stops, Energie Fuel delivers one of the largest truck stop networks in North America.

Yes, we negotiate base fuel prices for all Energie Fuel members so you can secure consistent savings. In many cases, you can save up to $0.40 per gallon with Energie Fuel. For even greater savings, pump at CFN sites or cardlock stations whenever possible.

In addition, you can use our online calculator to compare wholesale and retail prices for a single trip and see your potential savings instantly.

With the Energie Fuel card, you can travel across the entire United States with confidence and never run out of fueling locations. When you join, you gain access to more than 57,000 sites for gas, diesel, cardlock fueling, and truck stops.

Members can use:

• ALL Commercial Fueling Network (CFN) cardlocks and retail locations across the U.S.
• Major truck stops, including Pilot, Flying J, Love’s, and others, totaling over 2,500 locations—one of the largest truck stop networks in North America
• Major nationwide brands such as Chevron, Texaco, Circle K, Arco, Speedway, and Sinclair
• Regional brands including MAPCO, Casey’s, Thornton’s, Kwik Trip, Sheetz, Kum & Go, Murphy USA, and Cenex
• Clean Energy sites for fleets operating alternative fuel vehicles

Altogether, the network spans more than 57,000 locations and continues to grow.

All members receive access to our smartphone Fuel Finder app, allowing you to quickly locate fueling sites while on the road. In addition, we have several Google Maps maps in easy-to-use categories that you can open on any mobile device. These include wholesale and retail sites in San Diego County, wholesale and retail sites across California, and nationwide stations with 18-wheel access. You can also view locations using color-coded pins, which you can adjust for easier navigation.

For further assistance, you can contact an Energie Fuel team member by phone or email at any time.

At the pump or inside the station, simply swipe or insert your Energie Fuel card. Then enter your five-digit driver ID (or PIN number) and input your vehicle’s current odometer reading. That’s it! You would use the Energie Fuel card just like a regular payment card, but instead of a simple receipt, you receive a detailed EFT statement and invoice for each transaction.

All transactions are recorded online for easy access and tracking. In addition, you can receive real-time text and email notifications with full fuel transaction details through our e-receipt system and exception reporting features.

Yes, Energie Fuel supports small, growing fleets and contractors. Owner-operators and smaller companies receive the same access and benefits as large fleets because every fleet needs affordable fuel to grow and succeed.

Tell us about your fleet and daily operations, and an Energie Fuel expert will help you choose the best card system for your business. We evaluate your needs, goals, and fleet management challenges to recommend the right solution—whether you need a single-card option or a fleetwide fuel card system.

You can access the self-service area on our website or call (833) 878-6749 for assistance with:

• Lost or Stolen Card
• Forgot Driver ID (PIN Number)
• Suspicious Transaction
• Real-time alerts
• Set up or Change Card Controls
• How to use your card for fuel, cardlock facility, rest stop, and convenience store
• Create or change your Fuel Card Usage Policy
• Download reports

We carry motor oils that meet a wide range of API and OEM specifications. Available approvals vary by product and application, so our team can help match the correct lubricant to your vehicle or equipment requirements. All of our products also meet API, ILSAC, ACEA, JAMA, and JASO certifications.

We carry top brands such as LIQUI MOLY, Idemitsu, Kendall Motor Oils, Peak, Phillips 66, TotalEnergies, Red Line, Torco Racing Fuels, Prestone Command, Mobil, Shell, and Aisin.

We offer larger supplies of oil and lubricant, such as cases, drums, and totes.

We deliver products throughout San Diego County and all the way up to Fresno, California. Our service area also extends east up to Las Vegas, Nevada.

Yes, we work directly with your company to develop a scheduling system that best fits your operational needs. Energie Fuel Group delivers lubricants to your location, secured yard, or job site for fleets throughout Southern California.

DEF is a non-toxic, colorless aqueous solution made of 32.5% high-purity synthetic urea and 67.5% deionized water.

Urea is a nitrogen-based compound that comes from ammonia and carbon dioxide.

No, only diesel engines equipped with Selective Catalytic Reduction (SCR) systems require Diesel Exhaust Fluid (DEF). As emissions standards tightened, most on-road diesel vehicles built after 2010 adopted SCR technology to stay compliant.

However, many older diesel engines, along with certain off-road and specialty equipment, continue to operate without DEF.

Yes, Energie Fuel Group delivers bulk DEF directly to your location, secured yard, or job site for fleets across Southern California. In addition, we support a wide range of diesel-powered vehicles, including sprinters, vans, SUVs, box trucks, refrigerated trucks (reefers), 18-wheelers, and more.

To get started, simply fill out the contact form on our DEF product page, and our team will reach out to discuss your fleet’s needs.

We offer DEF in multiple container sizes to meet your fleet’s needs, including 2.5-gallon jugs available by half pallet or full pallet, 55-gallon drums, 275-gallon totes, and 330-gallon totes.

No. DEF follows a single standardized formulation: 32.5% high-purity urea and 67.5% deionized water, and it must meet ISO 22241 specifications. Although brands vary, they all use the same chemical composition.

DEF goes into a dedicated DEF tank that stays separate from the diesel fuel tank. Most vehicles clearly label the fill point with a blue cap, making it easy to identify.

Most diesel vehicles use DEF at roughly 2–4% of diesel consumption, or about 1 gallon of DEF for every 25–50 gallons of diesel. Actual usage varies by engine, load, duty cycle, and operating conditions.

Selective Catalytic Reduction (SCR) is an emissions control technology that injects Diesel Exhaust Fluid (DEF) into the exhaust stream. It converts harmful nitrogen oxides (NOx) into harmless nitrogen and water vapor, helping diesel engines meet emissions standards.

Nitrogen oxides (NOx) are harmful gases that form during high-temperature engine combustion. They contribute to smog, acid rain, and respiratory problems.

Yes, DEF can degrade over time, especially when exposed to high temperatures or direct sunlight. In particular, excessive heat accelerates urea breakdown and reduces the fluid’s effectiveness. We recommend storing DEF in our Micro-Matic Closed Containers in a cool, dry, and well-ventilated area away from direct sunlight. For best results, maintain storage temperatures between 12°F and 86°F (-11°C to 30°C) to preserve DEF quality and performance.

DEF typically lasts up to two years when you store it at recommended temperatures. However, higher temperatures can shorten its shelf life and reduce effectiveness. To ensure optimal performance, always check the manufacturer’s date and avoid using expired DEF products.

Quality DEF meets ISO 22241 standards for purity and concentration. To ensure quality, look for proper labeling, sealed packaging, and a clear manufacturer's date.

We ensure that all DEF we offer meets ISO 22241 standards.

DEF is non-toxic and generally safe to handle; however, it can cause mild skin or eye irritation. Therefore, handle DEF with care to avoid unnecessary contact.

Bulk fuel delivery supplies large quantities of fuel directly to your business location for on-site storage and fleet fueling. Instead of sending drivers to retail stations, you receive fuel at your yard, warehouse, or job site.

Transportation companies, construction firms, municipalities, farms, and logistics operations commonly use this service to streamline fueling and control costs.

Energie Fuel offers renewable clear diesel and renewable red-dyed diesel.

Energie Fuel schedules fuel deliveries by tanker truck directly to your on-site storage tanks. Simply reach out to Energie Fuel, and our team will help you place an order and schedule your bulk fuel delivery.

Yes, customers have access to wholesale pricing for bulk fuel orders.

Bulk fuel delivery offers several key benefits, including reduced downtime, lower labor costs, improved fuel tracking, better price control, and stronger protection against fuel theft. In addition, on-site fueling improves efficiency by keeping vehicles in service longer and simplifying accounting through consolidated billing and usage reports.

It also benefits remote businesses that would otherwise need to travel long distances to reach a wholesale station.

With access to wholesale rates, you may pay less than you would at the pump. Your savings increase as fuel volume and usage become more consistent.

For businesses in remote areas without access to wholesale stations, bulk fuel delivery can deliver even greater savings by eliminating the need to travel long distances to refuel.

Delivery frequency depends on your fleet size, fuel usage, and tank capacity. We work with you to determine a schedule that fits your operational needs.

If your site does not have an above-ground or below-ground tank, we also offer fuel tank rentals. We provide fuel cubes ranging from 250 to 1,000 gallons that you can set up for either temporary or permanent use at any of your locations.

Yes, Energie Fuel ensures safe, compliant bulk fuel deliveries in line with federal, state, and local regulations for storage, spill prevention, and environmental protection. Approved tanks, containment systems, and regular inspections support safe, compliant operations.

In addition, our bulk fuel delivery drivers hold DOT and HAZMAT certifications and complete ongoing training to maintain the highest safety standards.

We offer clear renewable diesel and dyed renewable diesel. We do not offer biodiesel or unleaded gasoline.

Transportation companies, construction firms, municipalities, farms, and logistics operations commonly use this service to streamline fueling and control costs.

Energie Fuel offers fuel cubes from 250 to 1,000 gallons for job sites, facilities, equipment yards, and other commercial applications. Our team can help determine the right tank size and delivery schedule based on your expected fuel usage.

Delivery frequency depends on fleet size, fuel usage, and tank capacity. We can work with you to determine a schedule that fits your specific needs.

No, we do not offer unleaded fuel as an option. We only offer clear renewable diesel and dyed renewable diesel.

Our mobile fueling service is available throughout the State of California.