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Telephone Support
During Regular Business Hours (MONDAY to FRIDAY – 8:30 AM to 5:30 PM)
Fuel Card Help
Please call 883•TRU•NRGY for assistance with:
- Lost or Stolen Card
- Lost or change Driver ID (PIN Number)
- Re-assign a Driver to a Vehicle
- Suspicious Transaction
- Real-time Alert explanation
- Why won't my card work here?/ Card Control Management
- Fraud Protection
- How to use your card for fuel, cardlock facility, rest stop, convenience store
Real-Time Navigational Support:
Please call 883•TRU•NRGY for assistance with:
- Locate the nearest fueling station or facility
- Reroute to another facility in an emergency
Software Help: CFNNet Fuel-Finder and Fuel Card Controls, & Petroleum Rx:
Please call 883•TRU•NRGY for assistance with:
- Software Setup
- Lost Log-in
- Locate specific transaction, delivery or data by time/date
- Analyze transactions and fuel usage Data
- Real-time Receipt Setup
- Set Up Reports
- Report Customization
- Print Receipts, Deliveries or Reports
- Download or export data
Professional Training & Services for Management & Teams
- Annual Membership Review
- Company Fuel Card & Driver Policy
- Fleet Operations Fuel and Energy Analysis
- Fuel Management Solution Training
- Route & Fuel Planning
- Data Analysis
- Purchase Controls and Planning
- Quarterly Marketing Reports & Presentations
“With this new support system in place, I'm planning routes and fuel stops in advance, tracking routes and becoming more strategic. We're gauging fluid usage better and seeing a sizable savings there. I can focus on analyzing the data for anomalies and developing new procedures to improve those defects across the fleet. Holding everyone on the team accountable for fuel saving KPIs has made us a stronger team and our drivers feel more supported. By supporting our drivers better in real-time, they can focus on their safety and on-time delivery - not maps, fuel stops, receipts and delivery logs.”
-Karla C., Frozen Carriers LLC