- Involve Drivers to Create Realistic Expectations
Sometimes, expectations are created for people to follow without their own input, which becomes hard for those expectations to be met. If the company wants its drivers to meet their expectations, the company should listen to the concerns and past experiences of the drivers. This practice can create steady communication for everyone involved.
- Reward Drivers for Good Performance
It is easier to reprimand someone for bad behavior and actions, but it would be more beneficial to your drivers and company culture to reward them for their good performance. It makes the drivers feel recognized that they know what should be done routinely.
- Promptly Respond to their Needs
While drivers can be far into their route and cannot receive physical help, having a ready and open support line can make the distance away from the office feel shorter. Help them with their fuel card inquiries by being the connection between the driver and the fuel card provider to make the rest of their drive as smooth as possible.