Self-Service

While we know and feel that a lot of our customers highly value our fast customer service responses, we also see that several customers also value autonomy. Our response time is reduced outside of business hours, so we created these easy-to-follow PDF guides to help you tend to your drivers’ immediate needs while they are out on the road. For added convenience, we have also made these guides in Spanish as seen below. Viewing any of these guides will be done on a new tab.

What You Can Do

  • Activate/Inactivate Cards
  • Reset Transaction Counts
  • Change PINs
  • Change Gallon Limits

What You Cannot Do

  • Block and Unblock Zip Codes
  • Block and Unblock States
  • Change Time Profile
  • Add or Remove Product Settings

We don’t want you to think that we’re flaking out on our work or losing our willingness to help you. We created this page to empower you in helping your drivers at anytime, and most importantly have the tool to help your drivers fast, and ensure that they are never more than a few minutes away from getting a full tank and being back on the road.

If you do need help with unblocking states and zip codes so your drivers can fuel, let us know by calling or emailing us.

English Guides

Most Common Requests
Some examples of needing to activate a card:
  • If an employee has been rehired
  • If an employee is driving for the company again
Some examples of needing to deactivate a card:
  • If you plan on a vehicle to receive auto maintenance
  • If a driver is planning to be on vacation or extended leave
  • If a physical card is lost or stolen
  If one of your drivers reach their daily transaction limit while on-route to his or her destination, you can reset his or her transaction count to zero (0) so the driver can keep fueling.     You can change a driver's PIN (Floating PIN System) or a card's PIN (Single Card System) if he or she keeps forgetting it or your company wants to practice good security with changing PINs on a routine basis.     You can change gallon limits by either increasing or decreasing the limits. You can increase a driver’s daily gallon limit if he or she is consistently reaching that limit and decrease if you find that a driver has a limit that he or she usually does not reach. Reducing a gallon limit also lowers the chance of fuel fraud and theft.
Viewfuel Guides
Invoices Guides
Communications Guides
CFN Site Locator Website Guides
CFN Site Locator Smartphone App Guides

Lo que Puede Hacer

  • Activar / Desactivar Tarjetas
  • Restablecer Recuentos de Transacciones
  • Cambiar NIPs
  • Cambiar los Límites de Galones

Lo que No Puede Hacer

  • Bloquear y Desbloquear Códigos Postales
  • Bloquear y Desbloquear Estados
  • Cambiar Perfil de Tiempo
  • Agregar o Quitar la Configuración del Producto

Guías en Español

Solicitudes Más Comunes

Algunos ejemplos de necesidad de activar una tarjeta:

  • Si un empleado ha sido recontratado
  • Si un empleado vuelve a conducir para la empresa

Algunos ejemplos de necesidad de desactivar una tarjeta:

  • Si planea que un vehículo reciba mantenimiento automotriz
  • Si un conductor planea estar de vacaciones o de licencia prolongada
  • Si pierde o le roban una tarjeta física

 

Si uno de sus conductores alcanza su límite de transacciones diarias mientras está en ruta hacia su destino, puede restablecer su recuento de transacciones a cero (0) para que el conductor pueda seguir cargando combustible.

 

Puede cambiar el PIN de un operador (sistema de PIN flotante) o el PIN de una tarjeta (sistema de tarjeta única) si sigue olvidándolo o si su empresa desea practicar una buena seguridad al cambiar los PIN de forma rutinaria.

 

Puede cambiar los límites de galones aumentando o disminuyendo los límites. Puede aumentar el límite diario de galones de un conductor si alcanza constantemente ese límite y disminuir si descubre que un conductor tiene un límite que generalmente no alcanza. Reducir el límite de un galón también reduce la posibilidad de fraude y robo de combustible.

Guías para Viewfuel
Guías para Facturas
Guías para Nuestras Comunicaciones
Guías para Encontrar Estaciones de Combustible con el Sitio Web Llamado "CFN Site Locator"
Guías para Encontrar Estaciones de Combustible con la Aplicación para Telefonos Inteligentes Llamada "CFN Fleetwide"

Please check back regularly, as we create more documents that help your experience of understanding your fuel expenses become easier, while saving money at the same time.